Support & Maintenance
With our ongoing support and maintenance, your digital product’s return on your investment will only continue to increase with time.
Your users won’t tell you about every problem they encounter. They won’t flag every feature idea. They won’t bug you about… Bugs.
That’s why you need proactive monitoring to find the frustrating moments that could cause problems for you and your users.
You also need the peace of mind that your digital product is going to stay stable and secure with every new iteration and every platform update.
Our Support & Maintenance package makes sure your app continues to work seamlessly and always exceeds your users’ expectations.
Helping every customer find the perfect product for their needs.
Helping every Watco customer to find the perfect product for their needs. Supporting them at every step of entire buyer journey – from research all the way through to ongoing maintenance.
Why Sonin?
Long-lasting digital products. Long-lasting relationships with the businesses behind them.
If you’re going to build an industry-leading platform like The Pattern Cloud that hundreds of textiles design agencies rely on, then you need to think long-term.
If you want the value of your product to increase over time, then you need a trusted app development partner like Sonin to keep your digital product secure against threats and robust enough to scale with your user base as it grows.
Proactive Performance Management
We take a proactive approach to managing your digital product’s performance and ensuring its success.
We’re always on the lookout for ways we can make your digital product even better – both from a technical performance perspective and in the overall user experience design.
Whenever we spot room to improve or enhance your app, we evaluate the opportunity based on how much of an impact it’s going to have compared with the effort it’ll take to achieve.
Small changes to your back-end infrastructure and front-end user interface design can often lead to a quick improvement in the value you and your users get from your app.
Proactive Monitoring for Issues
We don’t wait for users to report issues. We spot them early and fix them fast.
Your users won’t tell you about every frustrating moment they find in your app. They won’t report every bug they encounter. But you will see the impact of these issues when you look at your conversion rates, your subscriptions, and your sales.
With our app analytics embedded in your digital product, we work together to proactively monitor the full user journey from start to finish. This way, we spot issues early on before they affect your users or your business results.
Build the right product with our support and maintenance
Rolling Security and Library Patches
We keep you ahead of the curve with our rolling security updates and library patches.
Our in-house, UK-based product team makes sure your solution stays stable and secure. They’re always up-to-date with the latest industry news as well as any upcoming changes to the tools and platforms we use.
Keeping your app secure and properly patched helps to guarantee a seamless user experience from the very first tap. This increases your user retention and maximises the return on technology investment your business receives.
Support Desk
You set the digital business strategy behind your app. Our expert in-house support team will handle the rest.
Your users demand the best. Employees expect the same seamless user experience from the enterprise app they need for work as they do from WhatsApp. They want to achieve their goals in the least amount of time with as little effort as possible.
Constantly raising the bar to exceed these expectations can be challenging. That’s why our support desk works with you and our in-house product team to respond to requests rapidly and fix issues immediately.