Skip to content
DS Smith driver app job map and job list, part of a connected supply chain

Building a Connected Supply Chain with DS Smith.

DS Smith logo
Services

iOS, Android, Web, R&D, Strategy

Sector

Enterprise Tools, IoT & Connected Devices

Meet the Client

DS Smith is a global packaging and recycling business trusted by major brands like Tesco, Ikea and Primark. With operations in 37 countries and a large recycling division of over 1,000 staff, plus thousands more subcontractors, the company needed a smarter, more scalable way to manage daily waste collection and delivery.

The challenge wasn’t the volume. It was visibility. Without a real-time view of what drivers were doing on-site, DS Smith’s customer service team struggled to respond quickly or pre-emptively support client needs. They turned to Sonin to create a mobile-first logistics platform that could empower drivers, connect teams and ultimately enhance the experience for every DS Smith customer.

Visibility Across Thousands of Deliveries, Every Day, with Immediate Reporting and Faster Customer Service

Connect Live allows DS Smith to track the progress of its deliveries in real-time. This system replaces time-consuming paperwork and provides a central platform for DS Smith employees to track every step of their waste management service.

Key Features

Driver App with Daily Itinerary – Personalised schedule with job details, collection information and expected arrival times.

On-site Issue Reporting – Two-tap interface to flag and submit delivery problems in real time.

Offline Resilience – Works in areas with little to no reception, syncing data when back online.

Back-office Integration – Customer service teams monitor job progress and respond proactively.

Scalable Rollout – Rolled out to 1,000+ employees and subcontractors across DS Smith’s network.

Need Real-Time Visibility Across your Operations?

We build connected platforms that give your teams the data they need, the moment they need it.

Get in touch