Mobile App Development Support

Ongoing Support & Maintenance

With our ongoing support and maintenance, your digital product’s return on your investment will only continue to increase with time. Freeing up your internal resources to move the business forward whilst we make sure your technology investment is looked after and works as desired

Your users won’t tell you about every problem they encounter. They won’t flag every feature idea. They won’t bug you about issues. That’s why you need proactive monitoring and analytics to find the frustrating moments that could cause problems for you and your users. You also need the peace of mind that your digital product is going to stay stable and secure with every new iteration and every platform update.

Our Support & Maintenance package makes sure your app continues to work seamlessly and always exceeds your users’ expectations.

Case Studies

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Connells Group

Helping the UK’s largest estate agency network unite 1,200 branches and 80 brands on one nationally proven platform, without disrupting agents’ day-to-day work.

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The Pattern Cloud

Taking an entire industry digital with a global marketplace

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OpenAir Med

Predicting respiratory attacks before they happen. Helping patients take proactive care of their health

Our Approach

Proactive Performance Management

We take a proactive approach to managing your digital product’s performance and ensuring its success. We’re always on the lookout for ways we can make your digital product even better – both from a technical performance perspective and in the overall user experience design.

Whenever we spot room to improve or enhance your app, we evaluate the opportunity based on how much of an impact it’s going to have compared with the effort it’ll take to achieve.

Small changes to your back-end infrastructure and front-end user interface design can often lead to a quick improvement in the value you and your users get from your app.

Proactive Performance Management

Proactive Monitoring for Issues

We don’t wait for users to report issues. We spot them early and fix them fast.

Your users won’t tell you about every frustrating moment they find in your app. They won’t report every bug they encounter. But you will see the impact of these issues when you look at your conversion rates, your subscriptions, and your sales.

With our product analytics embedded in your digital product, we work together to proactively monitor the full user journey from start to finish. This way, we spot issues early on before they affect your users or your business results.

Proactive Monitoring for Issues

Rolling Security and Library Patches

We keep you ahead of the curve with our rolling security updates and library patches. Our in-house, UK-based product team makes sure your solution stays stable and secure. They’re always up-to-date with the latest industry news as well as any upcoming changes to the tools and platforms we use.

Keeping your digital product secure and properly patched helps to guarantee a seamless user experience from the very first tap. This increases your user retention and maximises the return on technology investment your business receives.

Rolling Security and Library Patches

Support Desk

You set the digital business strategy behind your app. Our expert in-house support team will handle the rest.

Your users demand the best. Employees expect the same seamless user experience from the enterprise app they need for work as they do from WhatsApp. They want to achieve their goals in the least amount of time with as little effort as possible.

Constantly raising the bar to exceed these expectations can be challenging. That’s why our support desk works with you and our in-house product team to respond to requests rapidly and fix issues immediately.

Support Desk

Proactive Performance Management

Whenever we spot room to improve or enhance your app, we evaluate the opportunity based on how much of an impact it’s going to have compared with the effort it’ll take to achieve.

Small changes to your back-end infrastructure and front-end user interface design can often lead to a quick improvement in the value you and your users get from your app.

Proactive Performance Management

Proactive Monitoring for Issues

We don’t wait for users to report issues. We spot them early and fix them fast.

Proactive Monitoring for Issues

Rolling Security and Library Patches

Support Desk

You set the digital business strategy behind your app. Our expert in-house support team will handle the rest.

Support Desk

“

What I found most impressive was Sonin's ability to manage a large number of stakeholders, requirements and integrations.

Founder – Financial Services Group

Ways we can help

Every business is different. The way we work reflects what you need from a partnership and evolves over time in line with what you need to meet your objectives

Consulting

The right thinking, without the build Helping provide insights, expertise from across the industry and an independent point of view. Ideal for when you have in house capability but need guidance and new opinions. We bring the strategy, expertise and objectivity to solve a specific challenge or shape what’s next.

Product Teams

Everything you need to Build the Right Product. Our own dedicated teams set up to deliver your product end-to-end. Pre-built, high performing with the perfect mix of capabilities for your product. There to deliver the right outcomes from strategy through build to growth and adoption, bringing everything needed to deliver the right result

Embedded Teams

Our people, your team, one goal Our specialists join your team and work as one of you, embedded in your processes, your tools and your goals. Ideal for bringing in additional pace to an existing team, or adding complementary expertise into your delivery teams

Managed Teams

A dedicated team, without the overheads A dedicated team working on your behalf. Delivering the output of a high-performance agency team, with the benefits of a full in-house capability – and all without the overhead of managing it.

Managed AI Services

We’re an award-winning digital product agency that keeps your AI tools delivering after launch, observing and refining how your agents perform, and continually reviewing opportunities to elevate your businesses performance

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Change & Adoption

The hardest part of your project isn’t the build, it’s what happens next. A perfectly designed product, flawlessly delivered can still struggle for traction.

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