Providing Global Support & Rapid Solutions with ITF Seafarers

Meet the Client

For more than a century, ITF has championed the rights and wellbeing of seafarers. Today, it represents over 1 million seafarers worldwide, so it was vital that Sonin’s collaboration with ITF delivered value for its stakeholders, fast.

We started by understanding each user group and their pain points, then focused on the highest-impact opportunities first. With the wellbeing of active seafarers at the centre, we rebuilt the existing app from the ground up to make it more robust, usable and functional, creating a single, trusted source of information that helps protect the safety, security and rights of seafarers worldwide.

Key Features

Helpline & Issue Reporting – Seafarers can report a problem, upload documents/photos, and connect with their union or inspector directly via the app.

Vessel Lookup & Certification Check – Users can search a vessel to check if it is covered by an ITF‑approved agreement, view last inspection data, and affiliated union information.

Find a Union / Inspector – A searchable directory and messaging interface for seafarers to identify and contact their representative or inspector in port.

Know Your Rights & Wellbeing Support – Accessible rights‑information, health & wellbeing content tailored for seafarers deployed globally under varied conditions.