Meet the Client
Sheilas’ Wheels, part of the esure Group, is a well-known UK car insurance brand. For insurers being the first notified party can be the difference of huge costs. By simplifying the notification process, removing fear and supporting the driver through the key steps in a stressed filled process Sheilas’ Wheels was able to put their claims team firmly in the driving seat on resolving accidents.
Reimagining their First Notice of Loss (FNOL) process together, we built a prototype insurance app designed to guide users through a collision with clarity and confidence, capturing high-quality data through the devices camera and image recognition, all whilst reducing friction when it matters most.