Providing global support and rapid solutions with ITF Seafarers.

Meet the Client

Since 1876, ITF have been helping and supporting Seafarers. Today, they are the representatives of over 1 million Seafarers worldwide, which is why it was vital for Sonin’s collaboration with ITF to deliver value at speed for their stakeholders. Understanding the user groups, their pain points and focusing on high-impact opportunities first.

The wellbeing of active Seafarers was at the centre of this app. The goal was to rebuild the existing app from the ground up to increase the robustness, usability and functionality, creating one trusted source of information.

Ensuring the safety, security and rights of Seafarers.

Key Features

Helpline & Issue Reporting – Seafarers can report a problem, upload documents/photos, and connect with their union or inspector directly via the app.

Vessel Lookup & Certification Check – Users can search a vessel to check if it is covered by an ITF‑approved agreement, view last inspection data, and affiliated union information.

Find a Union / Inspector – A searchable directory and messaging interface for seafarers to identify and contact their representative or inspector in port.

Know Your Rights & Wellbeing Support – Accessible rights‑information, health & wellbeing content tailored for seafarers deployed globally under varied conditions.